Portfolio

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WorkForce Software, a platform of SaaS HRIS products that are highly configurable, enabling any business in any industry to effectively manage employee time, absence, scheduling, and labor compliance.  

My Role - Principal UX Designer

I led the team's UX activities from discovery through launch. I evangelized UX throughout the company, created trust with customer contacts, and welcomed a deeper level of engagement with product management. I applied user experience best practices for all deliverables, creating a new information architecture, visual design, page templates, prototypes, and design specifications for the Hub, Assistant, absence compliance tracker, and timesheet. I also helped grow a robust professional UX team, mentored Jr. UX team members to sharpen and acquire new skills, and established the User Experience design practice at WorkForce. 

Challenge

WorkForce products had been developed in the early 90s, with a correspondingly outdated user interface. When WorkForce began losing sales to competitors who could showcase modern responsive consumer-grade interfaces, the company invested in forming a User Experience discipline. The newly-formed UX team quickly identified problematic workflows and interactions throughout the suite of products.  

Solution

Partnering with product management, the UX team reimagined the platform design structure from the ground up. Using foundational research, the UX team led the initiative to update the visual design, information architecture, workflows, interaction design, mobile responsiveness, and accessibility across the suite of products. Using iterative and incremental design backed by usability testing, the UX team delivered functional prototypes and specifications, working collaboratively with product and development teams to launch the new product suite.  

Deliverables

• Initial research, including contextual inquiry, interviews, and satisfaction surveys
• Wireframe concepts
• Information architecture and navigation schema
• Card sorting (closed sort)
• Usability testing
• Prototypes and specifications

Alliant Energy, a regional energy production and distribution company that serves business and residential customers in Wisconsin and Iowa.

My Role - Senior UX Architect

I evaluated the business and user goals, and created a new design experience targeted toward those goals. I produced redesigned templates and IA, with special attention to the following feature areas: Home page, State selector – customized content, Rebates, and Savings tips. 

Challenge

Alliant Energy’s public website was outdated, not serving the business goals, and lacked mobile device support. Customers had difficulty finding the information they needed, resulting in higher engagement with phone support. With deregulation on the horizon, Alliant wanted to produce an engaging, effective website to promote themselves as a trusted energy partner to their customers. Alliant also had immediate concerns with the site's Accessibility, requiring an aggressive timeline to remediate.

Solution

A multi-disciplinary team completed a discovery phase to explore business and user needs, followed by a complete redesign and build of the website. Content Strategy, IA, and Accessibility were driving factors in the design and implementation.

Deliverables

• Discovery summary as input to product strategy
• Content and feature inventories
• Information architecture and redesigned navigation
• Concept and final wireframe designs for mobile responsive web
• Remote moderated user testing (2 cycles), results, and recommendations
• Accessibility evaluation and recommendations
• Engineering specifications

Daltile, the nation’s top manufacturer and distributor of quality ceramic, porcelain, and natural material tiles.

My Role - Senior UX Architect

I worked directly with Daltile customers to identify the key journeys that should be included in the ‘rescue & recovery’ effort, so that we could focus our efforts on critical issues within those areas. As the project progressed, I was able to win the client’s trust and increase the engagement to include additional UX, visual design, and build deliverables. As part of the project extension, we worked to restructure the product data catalog – a complex system of data, attributes, and images – to enable a more user-centered search and browse experience.
 

Challenge

Daltile approached us for an evaluation of their current website, which was in mid-redesign with a different firm. They had concerns about the site’s layout, information architecture, product display, accessibility, and mobile responsiveness. After a usability and accessibility evaluation, it was clear that core areas and features of the site needed to be redesigned.

Solution

I worked strategically with Daltile on a ‘rescue and recovery’ approach to get them back on track with the redesign. Using interviews, discovery sessions, and UX and Accessibility assessments, I identified critical issues that needed redesign along key user journeys. As the project progressed, the client became more engaged with our team, requesting additional review and remediation of their product data catalog, product and series page designs, and store locator 3rd party application.

Deliverables

• Discovery findings and recommendations
• UX and accessibility assessments
• Content analysis
• Wireframe specifications
• User acceptance testing scenarios
• Recommendations for search facets / product attributes  

PresNet, an internal intranet site for the Presbyterian regional healthcare system providing insurance, hospitals, doctors, and outreach in the state of New Mexico.

My Role - Senior UX Architect

I led all UX activities from discovery through launch over a 1.5 year time period. I engaged with business leaders and employees early on, completing an in-depth contextual inquiry study on location in Albuquerque, NM. Working closely with business stakeholders, I identified critical content for migration and retired outdated information. Throughout the design process, I was able to test all aspects of the design, from card sorting sessions to in-person and remote user testing. After design delivery, I consulted with the development team to ensure the project delivered as specified.

Challenge

Presbyterian’s fast-growing network of doctors, hospitals, and specialty clinics needed a ‘single source of truth’ for company information. Users of the current intranet were frustrated, and turned to colleagues for information rather than attempting to navigate the outdated, confusing site. This led to misinformation, and in some cases, policy violations. In addition, the site was not responsive to mobile devices – leaving a large population of mobile-based physicians without access to this critical resource.

Solution

The intranet was re-imagined as a complete online resource for employees. In addition to a full visual redesign, the site’s 1,000+ pages of content were evaluated and curated to communicate critical business information and engage employees with Presbyterian’s culture. Discovery sessions, iterative testing and design, and the implementation of an easy-to-use CMS resulted in a community site that employees could contribute to, and enjoy using.
 

Deliverables

• Initial research, including contextual inquiry, interviews, and satisfaction surveys
• UX and content audits
• Information architecture and navigation schema
• Card sorting and iterative user testing
• ROT analysis and content strategy recommendations
• Wireframes and specifications